Success Stories
You are only as good as what your customers say!
Tigerpaw makes a huge impact on Popular Networks
Popular Network's - Managed Service Provider (MSP) Network Management Service helps small to medium size businesses monitor and maintain their networks allowing their IT departments to focus on supporting their users and their custom applications. This value oriented service also checks daily for possible security updates on firewalls, operating systems and other network devices as well as monitoring critical server statistics to keep clients informed about what's going on and what the best course of action is to prevent network outages or security breaches.
Challenge
- Popular Networks wanted a solution that worked directly out of the box and would help with inventory tracking and integration with accounting.
- Needed a solution that had excellent lead and customer tracking capabilities and was easy to use.
Solution
- Tigerpaw brought scalability to the organization allowing for growth as Popular Networks continues to expand.
- Information flow has improved and Service has benefitted the most by allowing better cost/benefit analysis through integrated accounting to QuickBooks.
- After considerable research, Popular Networks chose Tigerpaw Software for its extensive functionality and flexibility.
Results
- Improved reporting and monitoring capabilities focused resources and provided quality leads.
- Experienced improved consistency across the organization.
- Increased productivity.
- More accurate forecast and improved pipeline visibility
- New efficiencies translate into faster customer response times.
"Tigerpaw's solution works for both smaller and larger companies, allowing it to be used now and continue to use it later as companies expand. It was also the only program that wasn't upside down cost/benefit wise. Also the application is still developing, evolving to incorporate the needs of the customer."
- Eli Brush, Computer Networking, Popular Networks
"Before Tigerpaw, the ability to track true cost was not there and now its tracked accurately and efficiently."
- Eli Brush, Computer Networking, Popular Networks
"Tigerpaw enabled me to take the company to a whole new level."
- Eli Brush, Computer Networking, Popular Networks
"As our organization has grown over the past year, I can say very confidently that we would not have realized nearly the level of success and growth without TigerPaw. After using a paper system and another CRM package there is no real comparison, TigerPaw gives us the ability to customize a robust solution specifically tailored to our business. One of the most valuable aspects of TigerPaw is the ability to track, project and proactively address clients (new and existing) in a clean and professional way. The automation within TigerPaw that keeps our clients up to date on their projects is also very compelling. Lastly, I would have to say for our business is the continued development, and support that TigerPaw has to offer not just in the training aspect, more in the "what do you want to see next" attitude of the development team. I am very pleased with TigerPaw and its impact on our business and would strongly recommend it to other business owners."
- John Simpson,
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