Success Stories
You are only as good as what your customers say!
Tigerpaw provides the “it” factor for Netrix IT
Netrix IT is a ProActive IT Solutions company delivering Managed Services, IT Consulting and Outsourced Technology Services. Netrix IT partners with clients that recognize technology as a competitive advantage in their marketplace, and demand the most out of their technology investment.
Challenge
- To find a service order tracking system integrated with CRM.
- Needed a solution that provided a more centralized system with information transfer.
- Needed a way to maintain and manage one central clean database without duplicate entries.
Solution
- Tigerpaw provided Netrix IT the efficiency of a centralized database with customer notification.
Results
- Tigerpaw offered a level of efficiency not previously obtained by enhancing communications between departments; maximizing effectiveness of the Service Department and influencing operations through better tracking of man-hours, and providing a smoother workflow… from a technician in the field all the way through billing.
- Segments of the program have improved since Tigerpaw was implemented including the use of contracts, service orders, sales, and accounting integration.
"Tigerpaw fundamentally allowed us to change the way we do business. We now have a single database that we use for customers, prospects, and vendors. By utilizing one of Tigerpaw's third-party companion products from "Illumen" we have web-based access to a current and common thread of information through our web portals for both our employees and our customers. We are also providing our customers and employees with automated work flow notifications and we're able to link the parts module to our most common vendors allowing us to provide fast up-to-date quotations."
- Mike Blom, President/CEO, Netrix Information Technologies, Inc.
"Our sales representative (Joe Danner) consulted with us to make sure we had the right number of licenses for the correct modules and has continued to be a very pro-active, solutions oriented resource for our organization."
- Mike Blom, President/CEO, Netrix Information Technologies, Inc.
"Tigerpaw University gives us the ability to get our new employees up and running quickly, both understanding and using the functionality of how the database works and how each of the modules operates. It's an excellent tool and we use it not only for new employees, but also as a refresher for existing employees."
- Mike Blom, President/CEO, Netrix Information Technologies, Inc.
|
|
|