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Success Stories
You are only as good as what your customers say!
Tigerpaw provides end-to-end solution for Voyss Solutions
Voyss Solutions is a North Carolina-based communications and IT sales and marketing company dedicated to helping businesses reduce costs, increase revenues, and improve their customer relationships.
Challenge
- Needed a solution that would help strengthen their presence in the telecom market.
- Cat 5 program was used prior - difficult to use, lacked features and functionality.
- Needed an end-to-end solution with service functionality.
Solution
- Tigerpaw increased the flow of information and provided smoother processing of contracts and real-time processing of service calls.
- Company relies on Tigerpaw provides service and quoting features to improve business processes.
- Service department benefitted the most from utilizing Tigerpaw's real-time processing feature.
- Tigerpaw University is required for all new employees.
Results
- Better customer service.
- Customer satisfaction is greater thanks to improved service calls.
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