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Success Stories
You are only as good as what your customers say!
Tigerpaw helps Transform Trans-West Network Solutions
Established in 1981, Trans-West Network Solutions is a privately held telecommunications corporation with over 25 years of experience that has grown to over 8,000 customers across the U.S. Trans-West makes managing organization's present and future communication needs easy, cost effective, and efficient while offering unmatched, industry leading, comprehensive experience to the telecom market.
Challenge
- Needed a solution that was low cost and easy to use.
- Service orders were the biggest challenge prior to Tigerpaw.
- Needed a solution that could track technicians and improve the information flow between departments.
- Sought a flexible program that would combine ease-of-use with robust workflow features.
Solution
- Rejected other CRM companies based on cost and difficult training or support programs.
- MIS Manager had used Tigerpaw at a previous company and trusted his knowledge of what the solution was capable of.
- Tigerpaw provided robust quotes, inventory, and service order functionality.
- Ease of use and training allowed for rapid adoption.
- Better information flow has influenced the organization significantly.
- Sales benefitted the most from Tigerpaw… knowing when a sale was won and why it was lost with robust opportunity features.
Results
- Company has new visibility into the sales funnel and sales activities.
- Company can now track sales leads, opportunities, and activities from one centralized location.
- Experiencing improved account management and opportunity tracking across departments.
- New efficiencies translate into faster customer response times.
- More accurate forecasts and improved pipeline visibility.
- Consistent, intuitive user interfaces has increased employee productivity.
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