Success Stories
You are only as good as what your customers say!
Tigerpaw proves perfect for low voltage installers
FM Systems is a full-service security, communications, audio, and video systems supplier. Featuring complete security systems with central station monitoring services as well as cutting-edge telephone and sound equipment.
Challenge
- To find a solution that would provide superior inventory and sales management capabilities, outstanding sales opportunity tracking, ability to handle quotes and a robust reporting feature to gain meaningful management data out of software solution.
Solution
- The Tigerpaw system provided FM Systems with an EIP solution by allowing information to flow seamlessly between departments while also connecting the remote field representatives via laptop computers; bringing all touch points together into a more cohesive and manageable operation.
Results
- FM Systems gain efficiencies by relying on Tigerpaw's quoting, opportunities, and service orders to improve operations and tie together different department needs, making workflow smoother and smarter.
- FM Systems improves customer service with real-time reporting and quicker turn-around times for invoicing.
"Tigerpaw University was more than helpful, it was essential. It's great that we can utilize the resource when needed rather than attending a specific seminar."
- Ben Hallock, Owner, FM Systems
"Tigerpaw has helped us boost sales by improved information flow, showing our sales funnel and tracking of results by salesman."
- Ben Hallock, Owner, FM Systems
"Tigerpaw has many special features, useful for low voltage installers that others just don't have."
- Ben Hallock, Owner, FM Systems
"Tigerpaw allowed us to deploy laptops for all technicians in the field with real time reporting and management of service orders and time sheets."
- Ben Hallock, Owner, FM Systems
"The people at Tigerpaw are excellent and give a lot of support that confirms our purchase decision."
- Ben Hallock, Owner, FM Systems
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