Success Stories

You are only as good as what your customers say!

Tigerpaw streamlines the business process for Corporate Telecom

Challenge

• To find a business software solution that is easier to access and more user-friendly.
• Needed a solution that would help streamline business operations by offering inventory, workflow, accounting integration, task options, custom reports and the ability to send group emails and marketing campaigns.
  

Solution

• Tigerpaw provided Corporate Telecom the ability to implement a paperless environment with service order dispatching, ticket completion and billing.
• Corporate Telecom now uses Tigerpaw to do their quoting and proposals and has implemented a robust email and marketing campaign program.

Results

• Although CTTS utilizes the features and functions of Tigerpaw for each department; the feature that have MOST influenced operations would be activities, campaigns, and email templates for marketing.
• CTTS has incorporated this into a smooth process flow to acquire more business, keeping customers informed of new products, and making customers aware of services offered.
• Additionally, the ability to access the employee portal for company technicians has greatly benefited the CTTS Operations department by re-working the business process flow for quoting and proposals in addition to streamlining service orders.
• After using the Tigerpaw program for almost five years, CTTS is still learning its capabilities and coming up with new ways to use all the features offered.
• CTTS has saved thousands of dollars by implementing paperless service order dispatching, ticket completion and billing with Tigerpaw.
• Each CTTS employee attended a Tigerpaw University class relevant to their position in order to further gain understanding of the Tigerpaw product

"The classes were a great learning process for each of us."
-Kathleen Andrews, Associate

"I called earlier today to express my thanks to you and your team for making the wonderful product that you do. Looking back on 2006 perhaps the two most important things we did  to streamline productivity was to re-work our business process flow such that we now use Tigerpaw to do our quoting and proposals and also implementing paperless service order dispatching, ticket completion and billing. Finally we've closed our 2006 knowing that we've only scratched the surface of Tigerpaw's marketing capabilities."
- Todd Bernstein, General Manager

"Tigerpaw Software is great, I have never been very computer savvy but Tigerpaw makes it easy to maneuver and get the job done."
- Fred Magallanes, Operations Manager

"The impact Tigerpaw has provided is positive. CTTS does a lot of marketing and the Tigerpaw program is set up very nicely to make group emails, activities, and campaigns easy to put together. Tigerpaw also makes it easier to train new employees on the use of the program, which means there is less room for errors."
- Kathleen Andrews,  Associate