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Success Stories
You are only as good as what your customers say!
Tigerpaw rides the wave with Datawave
Datawave has been in business for 11 years providing sales, service, and support of hospitality point of sale systems.
Challenge
- Needed a CRM component with parts and serialized inventory.
- Previously used Service CEO. Service CEO made the day-to-day processes take twice as long to accomplish.
Solution
- Tigerpaw provided better information flow.
- Alerts and notifications eliminated many manual processes and improved communications.
- Better information flow and good reports have influenced the organization significantly.
- Tigerpaw University is required for all new employees
Results
- Work output doubled by installing Tigerpaw.
- Tigerpaw reduced administrative time across all aspects of the business.
- Tigerpaw reduced errors and therefore increased efficiency.
- New efficiencies translate into faster customer response times.
"Service CEO didn't work for us. Our day-to-day processes took twice the amount of time required. Our work output doubled by installing Tigerpaw."
- Linda Durack, General Manager
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