Success Stories

You are only as good as what your customers say!

Tigerpaw spans the technology gaps for Worldlan Technology

Worldlan Technology - Managed Service Provider (MSP) implementing innovative new technologies to enhance customer satisfaction and corporate capabilities. Providing proactive service as well as reactive service and solutions aimed at eliminating downtime and increasing productivity while simultaneously securing the corporate enterprise and enabling compliance with governmental regulations.

Challenge

• To find a full window based CRM solution that would assist with inventory, labor, and billing.

Solution

• Tigerpaw automated the marketing process and brought all parts of the business cycle together, improving information, reporting, workflow, pursuits, and service orders.
• Implementing Tigerpaw allowed for more extensive real-time updates, providing reports to track sales activities, call plans, and overall sales pipeline.
  

Results

• Transparency ensures nothing falls through the cracks, keeping the business functioning successfully.
• Improved business retention and customer satisfaction.
• Sales spends more time with customers and less time on administrative and research tasks.
• Unified view of the business with real-time reporting helps management spot strengths and weaknesses.

"I couldn't run my business today without it! Tigerpaw has enhanced my operation from top to bottom and we would have to add at least four more people to my staff in order to run the business without it."
- Randy Hall, President, Worldlan Technology, LLC

"The Tigerpaw customer support staff is the best… always friendly and courteous."
- Randy Hall, President, Worldlan Technology, LLC