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Tigerpaw Support
A Framework for Successful Implementation and Ongoing Care
If you are a current customer and need support please use the following links:
Tigerpaw's Total Care Assurance™ (TCA) offers a broad range of benefits in one program, combining the latest in technology best practices, new software feature releases, and abundant support resources to help you deploy, manage, and truly take your business to the next level. Stay up to date with the
peace of mind that your Software investment is protected with Tigerpaw's Total Care Assurance program.
BENEFITS INCLUDE: Software Assurance, Education Assurance, Support
Assurance, Business Assurance
Explore these benefits and how they can help increase the return on your
technology investment by providing your organization with the tools and business
know-how to immediately improve productivity, minimize downtime, and lower
operating expenses.
Facts about Tigerpaw’s Support:
- Tigerpaw customers wait on average less than three minutes to speak to a support
representative.
- 93% of Tigerpaw customers gave Tigerpaw's Support Department an "above average"
and "excellent" score for the support they received.
- 86% of Tigerpaw customers said that their support issues were resolved to their
satisfaction.
- 92% of Tigerpaw customers said that their support representative “met and/or exceeded my expectations” in regard to the quality of support they received.
- The Tigerpaw support line is a toll-free number.
The above statistics were compiled from a pool of 1017 Tigerpaw customer responses between
January 2009 to June 2010.
 Knowledge Base
Finding the right information at the right moment shouldn’t be a challenge. We
are dedicated to ensuring you can find the answers you’re looking for quickly
and easily. The Tigerpaw Knowledge Base uses an informal, conversational style
to engage both the newcomer and the more experienced user. It is a fully hyper
linked database providing the means for the collection, organization, and
retrieval of knowledge related to Tigerpaw and the user experience.
Search the Tigerpaw Knowledge Base
Feature Videos
Short feature training videos categorized by job function. These videos coupled
with Tigerpaw University are key components to developing your Tigerpaw
education. The Training Videos are available at no charge to customers with
Total Care Assurance.
For more information about the feature videos, visit:
CRM+ Video Library
"The most impressive Tigerpaw feature is your support and training after our purchase.
So many vendors become unresponsive after a purchase, but that has never been an issue at Tigerpaw. Your training was invaluable."
-David B.
Stonehill Technical Solutions
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