 |
|
 |
|
Organized, Searchable Help-Desk Library
 |
|
 |
| |
 |
 |
-
File internal policies, procedures, training manuals, etc.
|
-
Serves as a well-organized, searchable storehouse for your organization’s vital information
|
-
Compile a help-desk library
|
-
Valuable for training new employees, maintaining organization-wide communication and procedural consistency
|
-
Custom organize, and search by keyword or phrase
|
-
Optimize customer service and internal efficiency
|
|
|
 |
|
 |
The knowledge base serves as a well-organized, searchable
storehouse for your organization’s vital information. Use it to file all your company’s relevant internal information: policies, procedures,
training manuals, etc. Compile a complete library
of customer help-desk answers and protocols. This feature is especially valuable for training new employees, maintaining organization-wide
communication and procedural consistency. It is designed to grow over time as your business and service needs dictate, serving as a valuable resource for answering questions or solving issues.
 |
|
"This is a great product. Version 10 has continued to raise the bar when it comes to features. In my book, you and the product are “heads above” the competition. "
Donna J.
Customer Service
ETI
|
 Tigerpaw Software : Products : Service : Knowledge Base
|
|
|
|
|
 |
|
 |