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Customer Service Tools to Resolve Problems Quicker
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Integrated knowledge base, IT asset history, customer service notes and help desk reports
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Valuable for training new employees, maintaining organization-wide communication and procedural consistency
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View, sort and search technician notes and customer history all from one screen
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- Bill clients at varying rates for different types of support contracts.
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Custom organize, and search by keyword or phrase
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Optimize customer service and internal efficiency
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To guarantee top help desk support, you need a 360-degree view of your customer’s history, status, and account. Tigerpaw provides integrated help desk functionality with tools for tracking trouble tickets, managing customer assets, service history, contracts,
and knowledge base into one single database of
information. Mine your data with tools designed to give your help desk staff information to track symptoms and their associated resolutions, enabling your service staff to quickly and effectively resolve service issues.
Tigerpaw help desk functionality provides you with the tools to establish ongoing records that prove to be extremely helpful on future service tickets,
as you can easily search the database for specific notes, history, symptoms, identify related service orders, and gain insight into exactly how related problems were solved.
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"We attended your Training and Education Training Labs at Tigerpaw. As a result, we are implementing Workflow and Activities and have activated email based service order entry as a start. Sales Opportunities and Projects will follow. The classes were a great benefit to me."
Doug Zoehner
Nortel
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 Tigerpaw Software : Products : Service : Help Desk
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